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General FAQ
What is Kuromears?
What is Kuromears?
Kuromears is a gothic and alternative jewelry brand creating bold, expressive pieces designed for those who embrace dark aesthetics and individuality.
What products does Kuromears offer?
What products does Kuromears offer?
We offer a curated collection of gothic-inspired jewelry, including rings, necklaces, earrings, and statement accessories crafted to elevate your unique style.
What is your return policy like?
What is your return policy like?
We offer a 30-day return policy on eligible items. For full details, please visit our Return Policy page.
How can I request a return?
How can I request a return?
To start a return, contact our support team with your order number and reason for return. We’ll guide you through the next steps.
What if my item arrives damaged or defective?
What if my item arrives damaged or defective?
If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery with photos of the issue. We will review the case and arrange a replacement or solution at no cost to you.
How long will my order take to arrive?
How long will my order take to arrive?
Orders are processed within 1–3 business days.
U.S. delivery typically takes 8–12 business days total.
International delivery typically takes 10–20 business days, depending on destination and customs processing.
Do you offer free shipping?
Do you offer free shipping?
Yes, shipping is completely free on all orders, worldwide.
How can I contact Kuromears?
How can I contact Kuromears?
You can reach our support team at:
📧 team@kuromears.com
📞 +1 206 972 9432
Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM (PST)
We aim to respond within 1–2 business days.











