Shipping policy

Shipping & Delivery Policy

At Kuromears, we place great importance on clear, transparent, and reliable delivery. Below you will find all the important information about our delivery areas, processing times, and shipping procedures.

1. Delivery Area

We currently ship to the following destinations:

United States, Canada, United Kingdom, Austria, France, Germany, Hungary, Italy, Poland, Sweden, Switzerland, Japan, and New Zealand.

If your country is not listed, we are unable to deliver there at this time. Only the destinations above are selectable at checkout.

2. Order Processing Time

All orders are processed within 1–3 business days. (Valid Monday–Friday, excluding public holidays.)

Orders received on weekends or public holidays will be processed on the next working day.

3. Shipping Time

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). Orders placed on weekends or public holidays are processed on the next working day.

The estimates below are measured from the date you place your order and already include processing time:

United States & Canada: 8–12 business days
United Kingdom & Europe: 10–14 business days
Japan & New Zealand: 9–13 business days

Delivery timelines are estimates and may be affected by carrier delays, customs clearance, holidays, weather conditions, or other external factors beyond our control.

4. Shipping Costs

Shipping is free on all orders to every destination we ship to. There are no additional shipping or handling fees.

Please note: orders outside the United States may be subject to customs duties, import taxes, or handling fees imposed by the destination country. These charges are the responsibility of the customer and are not covered by Kuromears.

5. Secure Payment Options

We offer secure, SSL-encrypted payment methods:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • Shop Pay
  • Apple Pay
  • Google Pay
  • JCB
  • Union Pay

All payments are processed securely through our payment service provider.

6. Shipment Tracking

Once your order has been shipped, you will receive a shipping confirmation with your tracking link.

You can track your delivery here at any time: 👉 https://www.kuromears.com/apps/track123

Please allow up to 3 business days after shipment for the first tracking scan to appear.

7. Failed Delivery or Incorrect Address

If delivery is not possible due to an incorrect or incomplete address:

  • The package may be returned to us
  • We will contact you to clarify
  • We offer redelivery or a suitable solution

Please check your delivery address carefully at checkout.

8. Delivery Confirmation

Once a package has been marked as delivered by the delivery service, the delivery is considered complete.

If the package cannot be found, we will gladly assist you in contacting the shipping provider and investigating the matter.

Contact Information

If you have any questions or need further assistance regarding your order or delivery, please reach out to our customer service team.

📧 Email: team@kuromears.com
📞 Tel: +1 206 972 9432

Contact form: https://www.kuromears.com/pages/contact

Company Information

Shop Name: Kuromears 
Email: team@kuromears.com
Tel.: +1 206 972 9432

Support hours: Monday – Friday, 9:00 AM – 5:00 PM (PST).
Our customer service team will usually get back to you within 12–24 hours on weekdays (Monday–Friday).

Business Address:
10021 12th Ave SE Everett
Washington 98208-4817
United States