Shipping policy
Shipping Policy
At Kuromears, we are committed to providing a smooth, secure, and reliable shipping experience. Below you’ll find everything you need to know about how and when your order will be delivered.
Shipping Locations
This shipping policy applies to orders shipped within the United States.
Delivery Timeframes
Order Cutoff Time
5:00 PM (EST), Monday – Friday
Orders placed after this time will be processed on the next business day.
Order Processing Time
1–2 business days (Monday – Friday)
Once processed, your order will be handed over to one of our trusted shipping carriers.
Transit Time
6–8 business days (Monday – Friday)
Estimated Total Delivery Time
7–10 business days
Please note that delivery times are estimates and may vary due to carrier delays, holidays, weather conditions, or other external factors beyond our control.
Carrier Services
We work with reliable shipping partners to ensure safe and timely delivery, including:
- USPS
- UPS
- FedEx
Carrier selection may vary depending on your location and order specifications.
Shipping Costs
Free Shipping
All orders within the United States qualify for free standard shipping.
No minimum purchase is required.
Tracking Your Order
Once your order has shipped, you will receive a confirmation email containing your tracking number.
You may track your shipment at any time using the tracking link provided in your confirmation email.
Delivery Issues
If you experience any issues with your delivery, including delays, lost packages, or items damaged in transit, please contact our customer support team as soon as possible. We will work promptly to investigate and resolve the issue.
Need Assistance?
If you have any questions regarding shipping, please contact us using the details below.
Store Name: Kuromears
Address: 2121 6th Ave, Seattle, Washington, 98121, United States
📧 Email: team@kuromears.com
📞 Phone: +12069729432
Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM (PST)
We aim to respond to all inquiries within 1–2 business days.