FAQ
Do I need pierced ears to wear your earrings?
Most Kuromears ear pieces are clip-on or ear cuff designs that need no piercing at all — no pain, no problem. They are shaped to contour along the ear so you can wear bold statement styles without any piercings.
A few styles in our collection are made for pierced ears, such as our threader and hoop designs. Every product page states clearly which type it is under Specifications, so please check there before ordering.
How can I track my order?
You can track your order by clicking on the link provided in your shipping confirmation email. Have your tracking number handy? Click here to track your order directly.
Please note: tracking updates often appear 3–8 working days after the package has left the warehouse.
Do you provide size and material information?
Yes. Each product page includes detailed specifications — including dimensions, weight, base metal, and plating. Our pieces are designed to be nickel-free and lead-free. Still unsure about a specific piece? Feel free to reach out, we're happy to help.
How do I care for my jewelry?
To keep your pieces looking their best, avoid contact with water, perfume, and chemicals, and store them in their box or pouch when not in use. Damage caused by improper use or storage is not covered by our return policy.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Items must be unused, in original condition, and with all original packaging intact. A 15% restocking fee applies to approved returns.
Return shipping costs are the responsibility of the customer, unless the item arrives damaged or defective — in such cases, the restocking fee may be waived.
Once we have received and inspected your return, approved refunds are issued to your original payment method. Please allow 10 business days for the refund to be finalized by your bank or payment provider.
Please note: for hygiene reasons, earrings that have been worn or whose protective seal has been opened cannot be returned. Mystery items are final sale.
You can find our full return policy here: Returns, Refunds & Cancellations Policy
What should I do if my order arrives damaged?
If your order arrived damaged or defective, please reach out to us within 14 days of delivery. Simply email team@kuromears.com with:
- Your order number
- Clear photos of the damage and the original packaging
- A short description of the issue
We'll make it right as quickly as possible. Thank you for being part of the Kuromears community — your satisfaction matters to us. 🖤
Do you ship worldwide?
Yes! We offer worldwide shipping.
The estimated delivery time is:
- Processing time: 1–3 working days (Monday–Friday)
- Shipping time (United States): 8–12 working days
- Shipping time (International): 10–20 working days
Shipping is completely free on all orders. International orders may be subject to customs duties or import taxes, which are the responsibility of the customer.
Further details can be found in our shipping policy: 👉 Shipping & Delivery Policy
What payment methods do you accept?
We accept all major debit and credit cards — Visa, Mastercard, American Express, and Discover — as well as Shop Pay, Apple Pay, and Google Pay, through our secure, SSL-encrypted checkout.
Where do I enter my discount code?
You can enter your discount code at checkout. On the checkout page, look for the "Discount Code" box, type in your code, and click "Apply." The discount will be reflected in your total. If you have any issues, feel free to contact us.
How can I cancel my order?
You may cancel your order within 30 minutes of placing it. After this period, the order will already be in processing and cancellation is no longer guaranteed. You may still return the item after delivery, following our return process.
Do you have any further questions?
If your question has not been answered above, our customer service team will be happy to help.
Contact us here:
👉 Contact form: https://www.kuromears.com/pages/contact
👉 Email: team@kuromears.com
👉 Tel.: +1 206 972 9432
Our customer service responds within 12–24 hours on working days (Monday–Friday).