Refund policy
Here is your fully updated and professionally rewritten Kuromears 90-Day Return Policy, aligned with your gothic jewelry brand and store details:
90-Day Easy Returns
At Kuromears, we want you to love every piece you wear. If for any reason you are not completely satisfied with your purchase, we offer a simple and transparent return process.
Return Policy Overview
Return Window:
You have 90 days from the date you receive your order to request a return.
Condition Requirements:
Items must be unused, unworn, and returned in their original condition with original packaging, including any tags, accessories, or protective materials.
Easy Returns:
Our support team is here to guide you through the process and make your return as smooth as possible.
Return Costs
Defective, Incorrect, or Damaged Items
There is no cost to you if the item is incorrect, damaged during shipping, or defective. Kuromears will cover the return shipping cost in these cases.
Change of Mind / Customer Remorse
If you ordered the wrong item, selected the wrong size, or simply changed your mind, the return shipping cost will be the responsibility of the customer. Shipping fees are non-refundable.
How to Return an Item
Step 1 – Contact Us
Email our team at team@kuromears.com with your order number and reason for return.
Step 2 – Secure Packaging
Repack the item carefully in its original packaging, including all included materials.
Step 3 – Ship the Item
Follow the return instructions provided in your return authorization email and drop the package at your nearest shipping carrier.
Refund Process
Inspection
Once we receive your return, our team will inspect the item to ensure it meets the return requirements.
Refund Issuance
After approval, your refund will be processed to your original payment method. Please allow up to 7 business days for the funds to reflect, depending on your bank or payment provider.
Exchanges
Need a different size, color, or design? Contact us and we’ll assist you with a smooth exchange process, subject to product availability.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return. Any non-returnable products will be clearly indicated in the product description at the time of purchase.
Need Assistance?
If you have any questions, please contact our customer support team.
Store Name: Kuromears
Address: 2121 6th Ave, Seattle, Washington, 98121, United States
📧 Email: team@kuromears.com
📞 Phone: +12069729432
Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM (PST)
We aim to respond to all inquiries within 1–2 business days.